{"id":4071,"date":"2024-10-11T05:52:53","date_gmt":"2024-10-11T05:52:53","guid":{"rendered":"https:\/\/moemm.in\/?page_id=4071"},"modified":"2025-02-26T10:13:53","modified_gmt":"2025-02-26T10:13:53","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/moemm.in\/index.php\/refund-and-returns-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4071\" class=\"elementor elementor-4071\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ebf8ee6 e-flex e-con-boxed lakit-col-width-auto-no e-container e-root-container elementor-top-section e-con e-parent\" data-id=\"ebf8ee6\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c7ff4a4 elementor-widget elementor-widget-heading\" data-id=\"c7ff4a4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Returns and Refunds Policy \n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b33d6e e-flex e-con-boxed lakit-col-width-auto-no e-container e-root-container elementor-top-section e-con e-parent\" data-id=\"5b33d6e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-860d47f elementor-widget elementor-widget-text-editor\" data-id=\"860d47f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">At Moemm, we take pride in crafting high-quality, handmade fragrance products such as candles, sachets, diffusers, and more. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we\u2019re here to help.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbc4b33 elementor-widget elementor-widget-heading\" data-id=\"bbc4b33\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"> Returns <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-edee0ff elementor-widget elementor-widget-text-editor\" data-id=\"edee0ff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ol><li>Eligibility for Returns:<\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebf0bc7 elementor-widget elementor-widget-text-editor\" data-id=\"ebf0bc7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Products must be unused, undamaged, and in the same condition as you received them.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Products must be returned in their original packaging.<\/span><\/li><li aria-level=\"2\">If you receive a product that is damaged or defective, please contact us within (24-48 hours) of receiving the item with details of the damage and any supporting photos.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eeef4b0 elementor-widget elementor-widget-text-editor\" data-id=\"eeef4b0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>2. Non-Returnable Items:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9082e7f elementor-widget elementor-widget-text-editor\" data-id=\"9082e7f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>Customized or personalized products.<\/li><li>Items purchased during a sale or with promotional discounts.<\/li><li>Opened or used items such as diffusers or candles that have been lit.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3e71ba elementor-widget elementor-widget-text-editor\" data-id=\"c3e71ba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>3. Return Process:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-899c785 elementor-widget elementor-widget-text-editor\" data-id=\"899c785\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>To initiate a return, please contact our customer service team at <strong><a href=\"mailto:moemm.chandler@gmail.com\">moemm.chandler@gmail.com<\/a><\/strong> with your order number and reason for return.<\/li><li>Once your return is approved, we will provide you with instructions on how and where to send your product.<\/li><li>You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-03280f6 elementor-widget elementor-widget-text-editor\" data-id=\"03280f6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>4. Recommended Return Periods:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-688fe00 elementor-widget elementor-widget-text-editor\" data-id=\"688fe00\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>7 Days \u2013 Ideal for perishable or highly customizable items.<\/li><li>10-14 Days \u2013 Standard for home decor and fragrance products, ensuring customers have enough time to assess the product.<\/li><li>30 Days \u2013 Common for luxury brands, offering a premium experience but may increase return rates.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-209a781 elementor-widget elementor-widget-heading\" data-id=\"209a781\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refunds<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-766d171 elementor-widget elementor-widget-text-editor\" data-id=\"766d171\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ol><li>Eligibility for Refunds:<\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3e5ec8 elementor-widget elementor-widget-text-editor\" data-id=\"c3e5ec8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul>\n \t<li>Condition for Return: Should be unused, in original packaging.<\/li>\n<li>Exceptions: No returns on customized products unless damaged or defective.<\/li>\n<li>Replacement vs. Refund: Offering replacements instead of refunds can help retain customers.<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91a520d elementor-widget elementor-widget-text-editor\" data-id=\"91a520d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>2. Refund Timeframe:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bb622a elementor-widget elementor-widget-text-editor\" data-id=\"1bb622a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>Refund will be credited within 7 &#8211; 15 days via original mode of payment , after approval.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3144a99 elementor-widget elementor-widget-text-editor\" data-id=\"3144a99\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>3. Non-Refundable Situations:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d31ef63 elementor-widget elementor-widget-text-editor\" data-id=\"d31ef63\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>Shipping costs are non-refundable.<\/li><li>If you receive a refund, the cost of return shipping will be deducted from your refund.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfc7baf elementor-widget elementor-widget-heading\" data-id=\"cfc7baf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Damaged or Defective Items<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-969cf79 elementor-widget elementor-widget-text-editor\" data-id=\"969cf79\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ol><li>Reporting Damage:<\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc4d3dd elementor-widget elementor-widget-text-editor\" data-id=\"bc4d3dd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li>10-14 day return window with a replacement policy for damaged items.<\/li><li><span style=\"font-weight: 400;\">We will arrange for a replacement or refund, depending on the situation.<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-366c597 elementor-widget elementor-widget-text-editor\" data-id=\"366c597\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>2. Replacement:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a3a9fb elementor-widget elementor-widget-text-editor\" data-id=\"7a3a9fb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">In the case of damaged or defective products, we will provide a replacement at no additional cost to you in 7-10 business days<\/span><span style=\"font-weight: 400;\">.<\/span><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49d7cbc elementor-widget elementor-widget-heading\" data-id=\"49d7cbc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Exchanges<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4799f1 elementor-widget elementor-widget-text-editor\" data-id=\"f4799f1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ol><li><strong data-start=\"93\" data-end=\"114\">Product Exchange:<\/strong> Customers can request a product exchange within <strong data-start=\"163\" data-end=\"179\">7 to 15 days<\/strong> of receiving their order. The item must be unused, in its original packaging, and in resalable condition. Exchanges are subject to product availability. Shipping charges for exchanges may apply.<\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e873fd8 elementor-widget elementor-widget-heading\" data-id=\"e873fd8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cancellations<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-adcbee7 elementor-widget elementor-widget-text-editor\" data-id=\"adcbee7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>1. Order Cancellations:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7099beb elementor-widget elementor-widget-text-editor\" data-id=\"7099beb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Orders can be cancelled within 12 hours of placement. However, customized orders are non-cancellable once production begins.<br><\/span><\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53b2d29 elementor-widget elementor-widget-heading\" data-id=\"53b2d29\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact Us<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37a553f elementor-widget elementor-widget-text-editor\" data-id=\"37a553f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tIf you have any questions or concerns regarding our Returns and Refunds Policy, please reach out to our customer service team at\u00a0<strong><a href=\"mailto:moemm.chandler@gmail.com\">moemm.chandler@gmail.com <\/a><\/strong>or call us at Phone No. <strong>8600676070<\/strong>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns and Refunds Policy At Moemm, we take pride in crafting high-quality, handmade fragrance products such as candles, sachets, diffusers, and more. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we\u2019re here to help. Returns Eligibility for Returns: Products must&hellip;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-4071","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/moemm.in\/index.php\/wp-json\/wp\/v2\/pages\/4071"}],"collection":[{"href":"https:\/\/moemm.in\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/moemm.in\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/moemm.in\/index.php\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/moemm.in\/index.php\/wp-json\/wp\/v2\/comments?post=4071"}],"version-history":[{"count":119,"href":"https:\/\/moemm.in\/index.php\/wp-json\/wp\/v2\/pages\/4071\/revisions"}],"predecessor-version":[{"id":5787,"href":"https:\/\/moemm.in\/index.php\/wp-json\/wp\/v2\/pages\/4071\/revisions\/5787"}],"wp:attachment":[{"href":"https:\/\/moemm.in\/index.php\/wp-json\/wp\/v2\/media?parent=4071"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}